Track Your Order805

My Convenience Store and smoke shop. uses the Canada Postal Service (USPS) to deliver eligible standard-size orders. Once your order ships, we will send a shipping-confirmation email containing your tracking number.

Track a USPS Package

To check your shipment status:

  1. Find the tracking number in your shipping-confirmation email.
  2. Visit the official USPS Tracking website.
  3. Enter your tracking number.
  4. Select Track to view the latest available delivery information.

Tracking events and estimated delivery details are provided and updated by USPS.

Estimated Delivery Time

The estimated delivery time for eligible standard-size orders is 1–3 business days:

Delivery stage Estimated time
Order processing 0–1 business day
USPS transit 1–2 business days
Total estimated delivery time 1–3 business days

Business days generally exclude federal holidays. Severe weather, carrier interruptions, incorrect addresses, or circumstances outside our reasonable control may affect delivery.

Oversized Products

Large, heavy, or oversized products may not qualify for USPS delivery. These orders may require freight, local delivery, or another suitable carrier.

The applicable carrier, estimated delivery time, tracking method, and delivery charges will be disclosed on the product page or during checkout.

For orders shipped through another carrier, use the tracking link in your shipping-confirmation email.

Tracking Information Is Unavailable

Tracking information may take up to 24 hours after shipment to appear or update.

If no tracking information appears after 24 hours, contact us and provide:

  • Your full name
  • Order number
  • Email address used at checkout
  • Tracking number
  • Delivery address

Package Marked “Delivered” but Not Received

If the carrier marks your package as delivered but you cannot locate it:

  1. Check your mailbox, porch, garage, and other secure delivery locations.
  2. Ask household members, employees, or neighbors whether they accepted it.
  3. Confirm that the delivery address on your order is correct.
  4. Allow until the end of the delivery day because tracking may update early.
  5. Contact the delivery carrier.
  6. Contact us if the package remains missing.

For USPS shipments, you may also submit a request through the official USPS Missing Mail page.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address during checkout. If you discover an error, contact us immediately.

We will make reasonable efforts to update the address, but changes cannot be guaranteed after processing or shipment begins. Additional costs may apply if a carrier returns an order because of an incorrect or incomplete customer-provided address.

Lost or Damaged Shipments

If your shipment appears lost or arrives damaged, contact us promptly and provide:

  • Your order number
  • Tracking number
  • Description of the issue
  • Photographs of the product
  • Photographs of the packaging and shipping label
  • Photographs of visible damage

Keep the product and original packaging until we provide further instructions.

Contact Us

Customer support is available 24 hours a day, seven days a week, including Saturdays and Sundays.

My Convenience Store and smoke shop.
Phone: +1(604)566-9161
Email: sosaolsen73866@gmail.com

Business and Shipping Address:
450 W Hastings St, Vancouver, BC V6B 1L1
Canada

Please include your order number and tracking number when contacting us.

Last updated: August 7, 2026